At Dubai Desert Safari, customer satisfaction is our priority. This Refund Policy explains the terms under which refunds may be issued for bookings made through our website [https://dubai-desertsafari.com/].
1. Cancellation and Refund Eligibility
- Full Refund:
A full refund will be provided for cancellations made at least 48 hours before the scheduled tour or activity. - Partial Refund:
Cancellations made within 24-48 hours before the tour may be eligible for a partial refund, depending on the circumstances. - No Refund:
No refunds will be issued for:- Cancellations made less than 24 hours before the scheduled tour.
- No-shows or failure to attend the booked activity.
- Arriving late for the scheduled activity without prior notice.
2. Non-Refundable Situations
The following situations are non-refundable:
- Inclement weather or other conditions beyond our control that do not result in tour cancellation.
- Tour interruptions or missed activities due to personal reasons.
- Failure to provide accurate information (e.g., incorrect dates or contact details).
3. Refund Process
- To request a refund, contact us with your booking details.
- Refunds will be processed to the original payment method within 2-3 business days after the request is approved.
4. Modifications or Rescheduling
- In some cases, instead of canceling, you may request to reschedule your booking. Rescheduling is subject to availability and may incur additional charges.
5. Force Majeure
In the event of cancellation due to unforeseen circumstances such as natural disasters, government restrictions, or other situations beyond our control, we will evaluate refunds on a case-by-case basis.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please get in touch with us.
